Refund policy
Return & Refund Policy
All sales are final. Because every item we sell is a handmade hair accessory worn directly in the hair, we do not accept returns or exchanges, and we do not issue refunds once an order has shipped.
Why we have this policy. Hair accessories come into close contact with hair, scalp, hair care products, oils, and fragrances. For the health and safety of all our customers, we can't resell or restock any item once it has left our studio.
Before you order. Please review each product's description, photos, dimensions, and materials carefully. Because each piece is handmade, small variations in color, size, and stitch pattern are a natural part of the craft and are not considered defects. Colors may also look slightly different depending on your screen.
Order changes and cancellations. If you need to change or cancel an order, contact us as soon as possible. We can only accommodate changes or cancellations before your order ships.
Damaged or incorrect items. If your order arrives damaged in transit, or you received the wrong item:
- Email us at info@craftworksbyjenny.com within 7 days of delivery with your order number and clear photos of the item and packaging.
- Please don't return the item unless we ask you to.
- Once we review your request, we will send a replacement or, if a replacement isn't available, issue a refund for the affected item.
Lost or stolen packages. We are not responsible for packages marked as delivered by the carrier. If your tracking shows no movement for an extended period, contact us and we'll help you open an inquiry with the carrier.
Contact. Questions about an order? Reach us at info@craftworksbyjenny.com. We're happy to help.